Control panel design, manufacture and refurbishment

Dŵr Cymru Welsh Water choose Celtic Process Control and Siemens to partner with retrofit SPS flow project.

Welsh Water engaged their approved contractor, Celtic Process Control, to survey 80 SPSs identified as being high-risk to property or people in the event of a malfunction. These were then surveyed using a Siemens portable SITRANS FUP1010 clamp-on ultrasonic flowmeter. Parameters and diagnostics were recorded by the meter at each location, allowing the technicians to determine at a later time which sites were suitable for permanent equipment and facilitating the subsequent installation process. The SITRANS FUP1010 proved capable of providing a true picture of the flow at locations where no previous metering existed.

"Our experience with Siemens has been outstanding every step of the way," said Carle Redwood, Senior Innovation Engineer with Welsh Water. "From the very inception of the SPS retrofit project, Celtic Process Control and Siemens partnered with us to provide the best possible solutions, support and service, and with their help our operations are now becoming more efficient than ever."

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Engineers boost turnover by £3M

Newport-based engineering company that has boosted turnover by 25 per cent to £3m over the last year - says investment in leadership and management has helped it buck the economic downturn. Celtic Process Control (CPC), of Reevesland Industrial Estate, manufactures control panels and automated systems that provide engineering process control solutions for the water, petro-chemical and paper industry. It has also increased its workforce from 40 to 65 staff since 2008, and in 2009 achieved Investors in People Leadership & Management accreditation, becoming one of just 63 businesses in Wales to accomplish this. David Morgan, CPC's managing director, said: "Achieving the liP's Leadership & Management accreditation has significantly contributed to the success of the business, It's empowered all our staff from the shop-floor through to senior management to share their ideas on how we can do things better. "We listen carefully to our people and act on their suggestions, This is good for morale and has helped us make cost savings, and reduce the amount of materials we use, which is good for the business and is better for the environment. It's a win-win situation," CPC received match-funding from the Welsh Assembly Government through the Workforce Development Programme to invest in up-skilling their staff, John Griffiths, deputy minister for Skills, said: "Celtic Process Control is a great example of how government and business can work together for the benefit of the economy and employers and employees. I hope more companies from across Wales will work with us to access the match-funding available to help them enhance their enterprises through a wide number of practical and highly robust training programmes that's relevant to firms from all sectors."

Staff help firm weather recession

Surviving the recession thanks to ts highly-motivated and trained staff. Celtic Process Control has kept its team of 65 staff and even secured more contracts during the economic downturn, boosting its turn over by 25 per cent to more than £3M in the last year.

The company provides instrument, electrical and mechanical process control engineering solutions to the water and waste water industries. One of its main customers is the Asset Management Alliance (AMA) of Dwr Cymru Welsh Water. Chief executive of Celtic Process Control, David Morgan, said: "We've had a good year, although obviously it has been tough and we've had to dig deeper for extra efficiencies to become even more competitive".

"Many of our competitors have struggled to win contracts with diminishing workloads and a downward pressure on margins, but our workload has not reduced as we are able to use workforce innovation and efficiencies to help meet the industry-wide requirements for costs savings." Celtic Process Control, established in the 1970s, has invested heavily in training and development over the past decade and it is this, David says, that is helping the company succeed through the downturn. "For me the key thing about Celtic is that it is managed and run by the employees. There is a lot of skepticism out there about participatory management systems but this is how we do things and it is helping us to survive the recession".

"All our staff contribute towards improving the way we work. It's those at the sharp end that see where we can make savings, not people at their desks. Their ideas, a lot of small contributions, have helped us to make huge savings which mean we have become even more competitive. This means we are still winning new contracts." In April 2009, Celtic Process Control achieved Leadership and Management status, an Investors in People quality mark demonstrating that the company is at the leading edge of best people management. In November 2009, the company also won the prestigious Welsh Region Institute of Water Innovation Award in the People Development category. "The investment in training we have made, supported by the Welsh Assembly Government, has been excellent and has really paid off for us. Working towards the Leadership and Management status totally changed the way we run the company and really improved communication across the teams. "We're extremely proud of our workforce and have one of the lowest staff turnover rates within the contracting industry." Another key reason for the company's success, David believes, is that it has started offering broader skills and services to the industry.

He said: "We have a wealth of skills through out our teams and we have started offering new services to our customers, such as project management and turnkey solutions. This has been another important way in which we have maintained our position in the industry. "I'm confident about the future. Water was one of the last industries to go into recession and I think we will be lagging behind a bit, but ultimately it is essential work which needs to be done. "Our core focus will continue to remain in Wales, however we are keen to target our neighbouring water companies too. Ultimately we would like a broader spectrum of contracts. "We also continue to invest in training our staff as this seeds innovation; it's not about ticking a box, we must improve the way we do things on an ongoing basis to keep up-to-date and remain competitive."

© 2011 Celtic Process Control Ltd.